With two screencasts in two days, let’s officially declare this a screencast week. Today’s one is by Buddy Ilao, a member of Emerson’s SureService team. You may recall Buddy from his first screencast on Guardian Support Login and Enterprise Explorer.
Buddy shows the workings of the Guardian website, which provides personalized, real-time support service information tailored specifically to a process manufacturer’s system architecture. He describes it:
This 5-minute screencast is the continuation of the 2-part screencast on the Guardian Support website. This second installment covers how to further navigate the Guardian website, including the links in the dashboard tiles, as well as the two other tabs in the website, namely the Configure and Resources tabs. Also, included is information on getting help on any topics related to the Guardian Support Service. These topics help process manufacturers gain an understanding of where and how to get the information they need and provide supplemental information to help them effectively and proactively manage their DeltaV system, thus getting the most out of the service.
Like yesterday’s screencast, we hope this audio/visual medium helps provide a greater understanding of these support services.