Guardian

Emerson's Buddy Ilao, a member of the SureService support team, offers up another screencast on the Guardian service. Today's screencast provides an overview of a new Guardian Support Update Delivery capability.

The new Guardian Support Update Delivery capability in Guardian addresses the tedious manual downloading of updates, including DeltaV hotfixes, Microsoft OS Security Updates and Symantec Antivirus Updates that are applicable to the DeltaV system. Now, with this feature, which is available to active, Guardian Support subscribers, Guardian not only matches the required updates of the system, but also delivers them automatically by means of an applet that is installed on an internet-accessible, non-DeltaV computer, thus translating into user time savings.

Here's the complete library of Buddy's Guardian screencasts.

Here's Guardian screencast number 3 from Emerson's Buddy Ilao, a member of Emerson's SureService team. Buddy demonstrates how you can manage the knowledge base articles (KBAs) relevant for the versions of software and firmware in your automation and asset management systems. He describes the 6:40 screencast:

The KBA dashboard tile addresses the issue of searching through all the published KBAs and determining which articles are applicable to a specific DeltaV system.

By being a Guardian subscriber, KBAs in this tile are already matched to the system selected, thus, risks are immediately mitigated by saving customers time in viewing and managing these documents. Links to the KBA and the nodes where that KBA is applicable to are conveniently located in the executive summary.

Near the end of the screencast, Buddy shows how Google search is incorporated and can be refined with checkbox selections for different life cycle areas including installation, configuration, operation, and maintenance. All and all, another informational, succinct screencast. Thanks, Buddy!

With two screencasts in two days, let's officially declare this a screencast week. Today's one is by Buddy Ilao, a member of Emerson's SureService team. You may recall Buddy from his first screencast on Guardian Support Login and Enterprise Explorer.

Buddy shows the workings of the Guardian website, which provides personalized, real-time support service information tailored specifically to a process manufacturer's system architecture. He describes it:

This 5-minute screencast is the continuation of the 2-part screencast on the Guardian Support website. This second installment covers how to further navigate the Guardian website, including the links in the dashboard tiles, as well as the two other tabs in the website, namely the Configure and Resources tabs. Also, included is information on getting help on any topics related to the Guardian Support Service. These topics help process manufacturers gain an understanding of where and how to get the information they need and provide supplemental information to help them effectively and proactively manage their DeltaV system, thus getting the most out of the service.

Like yesterday's screencast, we hope this audio/visual medium helps provide a greater understanding of these support services.

One of the goals of the Emerson Process Experts blog is to highlight more of the voices around Emerson Process Management. Today, I'm highlighting a screencast developed by Emerson's Buddy Ilao. Buddy is a senior services marketing specialist on the SureService team. He describes his first screencast in the series:

This 5-minute screencast is part 1 of a 2-part screencast on the Guardian Support website, which is one of the innovative features of the Guardian Support Service that enables real-time visualization and management of the DeltaV system. This first installment covers the login page and the Enterprise explorer of the Guardian website.

The login page part shows the correct format of the username to be used, how to request for a new Guardian account and changing the preferred language. The Enterprise explorer part, on the other hand, shows how to navigate through the different systems in the Enterprise and how to add a system to the list of favorites. By providing customers this knowledge, with just a few clicks, they can now gain access to critical information that is tailored to their DeltaV systems, helping them keep their systems available and sustainable.

Buddy, nice first one and I look forward to future ones!