Archive for the ‘Guardian’ Category

Managing Automation System Components across Lifecycle

Posted in Guardian, Screencast, Support Services on Friday, March 4th, 2011. No comments yet
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Buddy Ilao provides another screencast update in showing ways to manage the software versions and hardware components within a process automation system across their respective lifecycles. He describes this Lifecycle Status for Guardian Support screencast: We’ll show the information available in the Guardian Support Lifecycle Status tile and Lifecycle Status page in a DeltaV system [...]

On-line Alarm Analysis with Guardian Alarm Management

Posted in Alarm Management, Guardian, Screencast, Support Services on Monday, April 26th, 2010. No comments yet
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Emerson’s Buddy Ilao, a member of the SureService support team, offers up his fifth screencast on aspects of the SureService Guardian Support service. Buddy’s earlier efforts are located in this blog’s screencast category. Today’s screencast provides an overview of the Alarm Management capability. Buddy summarizes this capability: The Alarm Management tile in the Guardian dashboard [...]

Automatic Delivery of Hotfixes, Operating System and Antivirus Updates

Posted in Guardian, Screencast on Tuesday, February 16th, 2010. No comments yet
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Emerson’s Buddy Ilao, a member of the SureService support team, offers up another screencast on the Guardian service. Today’s screencast provides an overview of a new Guardian Support Update Delivery capability. The new Guardian Support Update Delivery capability in Guardian addresses the tedious manual downloading of updates, including DeltaV hotfixes, Microsoft OS Security Updates and [...]

Guardian Knowledge Base Article Management Screencast

Posted in Guardian, Screencast on Thursday, January 28th, 2010. No comments yet
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Here’s Guardian screencast number 3 from Emerson’s Buddy Ilao, a member of Emerson’s SureService team. Buddy demonstrates how you can manage the knowledge base articles (KBAs) relevant for the versions of software and firmware in your automation and asset management systems. He describes the 6:40 screencast: The KBA dashboard tile addresses the issue of searching [...]

Navigating the Guardian Support Website Screencast

Posted in Guardian, Screencast on Tuesday, December 8th, 2009. No comments yet
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With two screencasts in two days, let’s officially declare this a screencast week. Today’s one is by Buddy Ilao, a member of Emerson’s SureService team. You may recall Buddy from his first screencast on Guardian Support Login and Enterprise Explorer. Buddy shows the workings of the Guardian website, which provides personalized, real-time support service information [...]

Guardian Support Login and Enterprise Explorer Screencast

Posted in Guardian, Screencast on Tuesday, November 17th, 2009. No comments yet
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One of the goals of the Emerson Process Experts blog is to highlight more of the voices around Emerson Process Management. Today, I’m highlighting a screencast developed by Emerson’s Buddy Ilao. Buddy is a senior services marketing specialist on the SureService team. He describes his first screencast in the series: This 5-minute screencast is part [...]